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This policy explains exactly what account and transaction data we collect when you use bgd8, how we store it, and what choices you have over it. Access to our platform depends on your local law and eligible regions in Bangladesh.
When you open an account with bgd8, we collect the details you enter during registration — your name, contact information, and the payment method you choose to fund your wallet. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference, amount, and timestamp linked to your account. We do not store your mobile banking credentials or PIN. We collect your device type and session data to keep the account accessible and to detect any unusual login activity. We may also collect anonymised browsing behaviour within the platform — for example, which sections of the lobby you navigate to — to improve how content is organised for you. This data is not sold to third parties. We may share limited account-verification data with regulated identity or payment processors strictly to complete a transaction or confirm your eligibility. All data handling is subject to the laws and regulations applicable in your region. Where local law limits or conditions the use of certain services, those conditions apply to your account and to how we process your data in connection with it.
Not every part of your experience with bgd8 falls under the same privacy rules. Some areas — your account login, wallet activity and lobby navigation — are entirely within our data handling. Others, such as third-party payment processors or external links, operate under their own separate terms. Here is a clear breakdown of what this policy does and does not govern.
Everything you do inside your bgd8 account — registration details, login history, session activity and account preferences — is covered by this policy. We retain this data for the period your account remains active and as required by applicable law.
Deposits and withdrawals processed through bKash, Nagad, Rocket or Bank Transfer are logged in your account transaction history. We hold these records to support your account queries and to meet any reporting obligations under regional financial rules.
Pages you visit within bgd8 and the cookies placed on your device during that session are within scope. Cookies help the site remember your session and display content relevant to your account. You can manage cookie preferences through your browser settings.
If you follow a link away from bgd8 — to a payment provider app, a game studio interface, or any external page — that service runs under its own privacy terms. We have no control over how those third parties handle your data once you leave our platform.
Your account data belongs to you, and this policy sets out the practical steps you can take to manage it. You can review your transaction history — including bKash deposits, Nagad transfers and Bank Transfer records — directly from the account dashboard after login. If any registered detail is incorrect, the account settings section lets you submit a correction request. For data you believe should be removed from our records, you can raise a formal request through our support channel; we will assess it against our legal retention requirements and respond. If you want to know exactly what data we hold against your account, you can submit a subject access request via the support contact path below. We aim to acknowledge requests promptly and to give you a substantive response within the timeframe that applies under relevant law in your region. Availability of these rights may depend on local regulations.
Your full transaction log — deposits, withdrawals and account changes — is visible in your account dashboard after login. Check each entry against your bKash, Nagad or Bank Transfer record to verify accuracy.
If your registered name, contact number or payment details contain an error, open account settings and submit the correction. Our team reviews and updates verified changes as quickly as we are able.
For any question about what data we hold, why we hold it, or how long we keep it, reach out via our support channel. Include your account reference so we can locate your records and give you a specific answer.
Where your local law permits, you can request deletion of personal data we no longer need to hold. We will confirm which records we can remove and which we are required to retain under applicable legal obligations.
If you have a question about your data, want to correct something in your account, or need to make a formal request under this policy, our support team is the right place to start. Have your account reference ready so we can locate your records and respond to your specific situation.
Log into your bgd8 account and open the Help section to submit a privacy query directly linked to your account record. This route gives our team immediate access to your details.
Send a written privacy request or subject access request to our support email address shown in the Help section of your account. Include your registered contact number for faster matching.
For straightforward clarifications — such as what data is stored after a Nagad or Rocket transaction — our live chat agent can point you to the right section of your account or escalate to the privacy team.
We built our data practices around the account-to-wallet flow that matters most to Bangladesh account holders. Every piece of data we hold has a defined purpose — account verification, transaction recording, or security monitoring — and we do not hold data beyond what that purpose requires. Account sessions are protected through standard security protocols, and login activity is monitored to flag access from unfamiliar devices. Cookies used on the platform are limited to session management and basic analytics; no advertising network cookies are placed without your awareness.
We keep your account and transaction data for the period required under applicable law and for as long as your account remains open. Once an account is closed and the mandatory retention window passes, we remove personal identifiers from our active records.
Login sessions are monitored for unusual activity. If an access attempt does not match your usual device or location pattern, the account may require additional verification before proceeding. This applies across bKash, Nagad and Bank Transfer linked accounts.
Session cookies keep you logged in while you navigate the lobby. Analytics cookies record anonymised page visits to help us improve how sections are organised. You can clear or block cookies through your browser at any time without losing your account data.
When this policy changes, the updated version is published on this page with a revised date at the top. Continued use of your account after a policy update means you have had the opportunity to review the new terms. Contact support if you have questions about any change.
Below are the questions we hear most often about how bgd8 handles account data, transaction records and your rights under this policy. If your question is not here, reach out through the support channel in your account.
We collect your name, contact number and the payment method you register — such as bKash, Nagad or Bank Transfer. We also record your device type and session data to keep the account secure. We do not collect your mobile banking PIN or password.
Yes. We log the transaction reference, amount, date and account it was linked to for every deposit or withdrawal. This record appears in your account dashboard. We do not store your bKash or Nagad wallet password — only the transaction outcome and reference.
Yes. You can submit a subject access request through our support email or the Help section of your account. We will compile the data held against your account and respond within the timeframe that applies under relevant law in your region.
We retain account and transaction records for the period required under applicable law after account closure. Once that mandatory window passes, personal identifiers are removed from our active systems. The exact period depends on local legal requirements.
We share limited data only where necessary — for example, with payment processors to complete a bKash or Rocket transaction, or with identity verification services to confirm eligibility. We do not sell your personal data to any third party.
Log into your account and use the Help section to submit a correction or removal request. Include your account reference and the specific detail you want changed or deleted. We will review it against our legal retention obligations and respond with what we can action.